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<div style=""><b style="font-weight: 700">BASIC FUNCTION</b></div><div style="">To ensure the students have a seamless academic experience around delivery of their programs from admission to exit. To ensure high student satisfaction and ensure student re-registrations &amp; completions across semesters.</div><div style=""><b style="font-weight: 700">KEY ACTIVITIES &amp; RESPONSIBILITIES</b></div><ul>  <li style="">To be the first level - point of university contact for the student.</li>  <li style="">To act as an interface between the Student and the University departments.</li>  <li style="">To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar.</li>  <li style="">To handle both academic and administrative related (such as fee payment, LMS) student queries via calls, emails, and chat</li>  <li style="">To facilitate in addressing students with their semester – subject related queries.</li>  <li style="">To nurture students in completing their academic requirements in a timely manner.</li>  <li style="">To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer students’ specific requirements/ queries and also receive inbound calls whenever required to address student’s queries and respond to their emails.</li>  <li style="">To achieve high student satisfaction by providing a personalized – precise and elaborate reply based on the student query., increase in Active learners, high outbound call connects, reduction in repeat queries/ complaints and meeting quality measures, accuracy &amp; timelines in addressing the student queries</li>  <li style="">To create and follow processes and recommend process improvements</li>  <li style="">To identify, escalate priority issues, coordinate with various teams to get the responses, and ensure that the response is provided to the student within the TAT.</li>  <li style="">To achieve high re-registration of students to next semester and high program completion rate.</li>  <li style="">To provide a precise and concise information through effective communication technique</li>  <li style="">To adapt and handle changing situations and environments efficiently</li>  <li style="">To use effective data points and interpersonal skills to resolve conflict situations</li>  <li style="">Refrain students from the last-minute submission of IAs, Project Synopsis and Project report</li></ul><div style=""><b style="font-weight: 700">INTERNAL &amp; EXTERNAL INTERACTIONS</b></div><ul>  <li style="">Internal: Course Coordinators, Student support executives</li>  <li style="">External:&nbsp; Students, External Faculty/ SME</li></ul><div style=""><b style="font-weight: 700">PROFILE REQUIRED</b></div><ul>  <li style="">Post-Graduation from a recognized University in Management or Commerce or Journalism or Computer Applications /Information Technology Stream.</li>  <li style="">2 – 6 years’ Experience in academics/student counselling</li></ul><div style=""><b style="font-weight: 700">Skill &amp; Knowledge:</b></div><ul>  <li style="">Good knowledge of a University Academic Processes</li>  <li style="">Interpersonal and organizational skills</li>  <li style="">Knowledge of ticketing system &amp; any CRM</li></ul><div style=""><b style="font-weight: 700">Competencies:</b></div><ul>  <li style="">Verbal, Listening and Written communication skills</li>  <li style="">Problem analysis and solving skills</li>  <li style="">Stress tolerance and attention to detail</li>  <li style="">Team working Quick learner with an ability to multitask and attention to detail.</li>  <li style="">Should be willing to work on weekends on a rotation basis.</li>  <li style="">Building strong relationship with students as well as within the organization</li>  <li style="">Sound Communication ability and Computer proficiency, especially in excel (updating MIS and preparing reports) and PPTs.</li>  <li style="">Experience in handling Inbound and Outbound calls is preferred.</li></ul>

Bangalore - UNext Towers

Academic Advisor

<div style=""><b style="font-weight: 700">Roles and Responsibilities:</b></div><div style=""><br></div><div style="">· Manage job postings on the University Placement Portal.</div><div style="">· Organize and compile applications, and efficiently communicate them to the front-end team.</div><div style="">· Timely information to applicants about status of job applications.</div><div style="">· Manage placement portal, monitor dashboards, and generate timely reports.</div><div style="">· Collaborate with the social media team to highlight relevant job postings on the institution's Social Media handles.</div><div style="">· Handle email accounts and promptly resolve student queries related to placements.</div><div style="">· Engage with job applicants (students) promptly and effectively, addressing their queries as and when necessary.</div><div style="">· Coordinate with various departments to ensure the seamless functioning of the placement process.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Desired Candidate Profile:</b></div><div style="">· Prior experience with MUJ Helpdesk Team</div><div style="">· Good written and verbal communication</div><div style="">· Good in Microsoft Excel and PowerPoint</div><div style="">· Strong analytical skills</div><div style=""><br></div><div style=""><b style="font-weight: 700">Reporting to: </b>Assistant Director – Placements</div>

Assistant Manager - Learner Support

<div style="">UNext is a next generation online learning organisation focused on the higher education ecosystem. UNext aims to solve for improving access, increasing affordability, providing good quality content &amp; pedagogy and enhanced outcomes for the student/learner community in the higher education space by leveraging technology. UNext is India’s first ed-tech company that provides end-to-end learning and assessment solutions in the online space. With best-in-class content and technology stack, UNext offers the platform for online courses, digital &amp; online assessments and student engagement tools.</div><div style="">We have taken our first step by making our platform available to universities, colleges &amp; institutions in making quality education affordable and accessible to learners anywhere, anytime. Replicating the on-campus experience online, we offer an immersive learning experience through a mobile-first LMS platform, access to world class courses through synchronous and asynchronous learning, new age pedagogy, online assessments, access to a wide alumni network, and expert assistance to boost learners’ outcomes and opportunities.</div><div style=""><br></div><div style=""><u><em><b style="font-weight: 700">Introduction</b></em></u></div><div style="">An admission counsellor will play a fundamental role in achieving customer acquisition goal and revenue growth objectives.</div><div style=""><br></div><div style=""><em><b style="font-weight: 700">Responsibilities</b></em></div><div style="">• Source new sales opportunities through inbound lead follow-up and outbound cold calls and</div><div style="">emails</div><div style="">• Responsible for student admission and achieve their targets</div><div style="">• Understand customer needs / requirements and pitch a suitable program</div><div style="">• Close sales and achieve quarterly quotas</div><div style="">• Counselling, Interacting with students and Parents.</div><div style="">• Support students one on one in their selection of course, application process andmeeting</div><div style="">application deadlines.</div><div style="">• Should be able to assist students in obtaining the necessary documentation neededfor the</div><div style="">application process.</div><div style="">• Provide students, parents, and guardians with information regarding admissions</div><div style="">requirements and processes, enrolment process or other procedures.</div><div style="">• Coordinate systematic and efficient handling of applications and communicationswith</div><div style="">parents of student applicants.</div><div style=""><br></div>

Noida

Business Development - MUJ - NOIDA -R

<div style="">UNext is a next-generation online learning organization focused on the higher education ecosystem, with a vision to improve access, affordability, content quality, pedagogy, and outcomes for students. Leveraging technology, UNext is India's first ed-tech company providing end-to-end learning and assessment solutions in the online space. Our platform offers best-in-class content and technology stack, enabling online courses, digital assessments, and student engagement tools.</div><div style="">To achieve our goals of making quality education accessible and affordable, we are seeking an Admission Counselor to join our team. As an Admission Counselor, you will play a fundamental role in customer acquisition and revenue growth objectives.</div><div style=""><br></div><div style="">Responsibilities:</div><ol>  <li style="">Source new sales opportunities through inbound lead follow-up, outbound cold calls, and emails.</li>  <li style="">Achieve student admission targets and contribute to overall sales objectives.</li>  <li style="">Understand customer needs and requirements, and pitch suitable programs.</li>  <li style="">Close sales and achieve quarterly quotas.</li>  <li style="">Counsel and interact with students and parents, providing guidance throughout the selection of courses, application process, and meeting application deadlines.</li>  <li style="">Assist students in obtaining necessary documentation for the application process.</li>  <li style="">Provide information regarding admissions requirements, enrollment procedures, and other related processes to students, parents, and guardians.</li>  <li style="">Coordinate the systematic and efficient handling of applications and communicate with parents of student applicants.</li></ol>

Business Development - MAHE(MBA)

<div style="">Company: UNext</div><div style="">Location: MG Road, Bangalore</div><div style="">Working Days: 6 days</div><div style="">About UNext: UNext is a next-generation online learning organization focused on the higher education ecosystem. Our mission is to improve access, increase affordability, provide high-quality content and pedagogy, and enhance outcomes for the student/learner community in the higher education space by leveraging technology. As India's first ed-tech company offering end-to-end learning and assessment solutions online, UNext provides a platform for online courses, digital and online assessments, and student engagement tools. We aim to make quality education affordable and accessible to learners anywhere, anytime, by replicating the on-campus experience through our immersive mobile-first LMS platform, synchronous and asynchronous learning, new age pedagogy, online assessments, access to a wide alumni network, and expert assistance.</div><div style="">Introduction: As an Admission Counsellor at UNext, you will play a fundamental role in achieving our customer acquisition goals and revenue growth objectives.</div><div style="">Responsibilities: As an Admission Counsellor, you will be responsible for the following:</div><ul>  <li style="">Source new sales opportunities through inbound lead follow-up, outbound cold calls, and emails.</li>  <li style="">Achieve student admission targets.</li>  <li style="">Understand customer needs and requirements and pitch suitable programs.</li>  <li style="">Close sales and achieve quarterly quotas.</li>  <li style="">Counselling and interacting with students and parents.</li>  <li style="">Support students one-on-one in selecting courses, assisting with the application process, and meeting application deadlines.</li>  <li style="">Assist students in obtaining the necessary documentation for the application process.</li>  <li style="">Provide students, parents, and guardians with information regarding admissions requirements, processes, and enrollment procedures.</li>  <li style="">Coordinate systematic and efficient handling of applications and communications with parents of student applicants.</li></ul>

Business Development - DSML 

Business Development - MUJ - NOIDA  

<div style="">Company: UNext</div><div style="">Location: MG Road, Bangalore</div><div style="">Working Days: 6 days</div><div style="">About UNext: UNext is a next-generation online learning organization focused on the higher education ecosystem. Our mission is to improve access, increase affordability, provide high-quality content and pedagogy, and enhance outcomes for the student/learner community in the higher education space by leveraging technology. As India's first ed-tech company offering end-to-end learning and assessment solutions online, UNext provides a platform for online courses, digital and online assessments, and student engagement tools. We aim to make quality education affordable and accessible to learners anywhere, anytime, by replicating the on-campus experience through our immersive mobile-first LMS platform, synchronous and asynchronous learning, new age pedagogy, online assessments, access to a wide alumni network, and expert assistance.</div><div style="">Introduction: As an Admission Counsellor at UNext, you will play a fundamental role in achieving our customer acquisition goals and revenue growth objectives.</div><div style="">Responsibilities: As an Admission Counsellor, you will be responsible for the following:</div><ul>  <li style="">Source new sales opportunities through inbound lead follow-up, outbound cold calls, and emails.</li>  <li style="">Achieve student admission targets.</li>  <li style="">Understand customer needs and requirements and pitch suitable programs.</li>  <li style="">Close sales and achieve quarterly quotas.</li>  <li style="">Counselling and interacting with students and parents.</li>  <li style="">Support students one-on-one in selecting courses, assisting with the application process, and meeting application deadlines.</li>  <li style="">Assist students in obtaining the necessary documentation for the application process.</li>  <li style="">Provide students, parents, and guardians with information regarding admissions requirements, processes, and enrollment procedures.</li>  <li style="">Coordinate systematic and efficient handling of applications and communications with parents of student applicants.</li></ul><div style="">External Skills And Expertise</div><div style="">Requirements: To succeed in this role, you should have the following qualifications and skills:</div><ul>  <li style="">Ability to empathize with students and parents, building relationships through conversations.</li>  <li style="">Strong inclination to work in a target-driven sales environment.</li>  <li style="">Proven expertise in converting leads into sales.</li>  <li style="">Experience working with CRM (Customer Relationship Management) systems.</li>  <li style="">Fluency in English and Hindi languages is a must-have.</li>  <li style="">Strong listening and presentation skills.</li>  <li style="">Any Graduation Degree is a must</li></ul><div style="">If you are passionate about education and want to be part of a dynamic team that is revolutionizing online learning, UNext is the place for you. Join us in our mission to make quality education accessible to all.</div>